Passion doesn't wear out.
FAQ
How do I make my airline reservations?
The process of booking air travel begins by filling out the travel details during registration. Once your registration is submitted, the travel information will be sent to the travel department. An itinerary will be created combining your preferences and certain event guidelines (i.e. coach travel) and sent to you via email. You will have 24 hours to confirm the itinerary by responding to the travel department.
If you wish to make travel plans that deviate from the official program dates, please discuss it with the event travel staff as additional costs will be incurred and will be your responsibility. A detailed itinerary will be sent to you upon completion of your registration.
Note: Any cost resulting from flight changes after reservation completion will be at your expense.
What is the distance from San Jose Del Cabo International Airport to Grand Velas?
The transfer from San Jose Del Cabo International Airport to Grand Velas is about 25 minutes and approximately 24 Miles.
May I upgrade to First Class?
If you wish to upgrade your ticket to first class, our travel department would be happy to assist you. Please make the request in the notes section of your registration form to ensure the request is documented. Should you choose to upgrade your ticket, you will be responsible for the cost difference between a coach class ticket and first class.
Will there be any out-of-pocket costs?
During the official dates of the event, expenses associated with airfare, ground transportation to and from the San Jose Del Cabo International Airport, overnight accommodations, meals, and a selected activity will be covered for you. Transportation to and from your local airport and all incidental charges (i.e., dry cleaning, phone calls, faxes, business center charges, etc.) incurred during your stay will be at your own expense.
May I extend my stay at the hotel?
Should you wish to extend your hotel stay, our event concierge would be pleased to assist you with any pre and post-stay extensions, should you decide to extend your hotel before or after the designated program dates. Pending hotel availability, the cost of extending your stay for the Ambassador Suite-Oceanview is $745.00 per person per night plus taxes.
Will I be responsible for any tips or gratuities?
All tips and gratuities for the airport, hotel, and housekeeping are included.
What if I have special dietary requirements?
Please note any dietary requirements when you register for the Incentive Trip, and we will be more than happy to accommodate these requests.
Once I’ve registered, can I modify my registration?
You will be able to make changes, based on availability, at any time while registration is open. After your registration is completed, you will be responsible for any additional cost/penalties incurred due to changing your airline schedule or extending your hotel stay.
What is the weather like in February ?
The weather is perfect with low humidity and plenty of sunshine. During the month of February, the average high is in the high 70’s with the low in the mid to high 60’s.
What should I pack?
Please plan to dress accordingly for the activity selections you chose during your stay.
Wednesday Welcome: Resort Casual (this will be out of doors, bring a light sweater or jacket)
Thursday Business Session: Resort Casual
Friday Dine Around At Resort: Smart Casual
Saturday Farewell: Smart Casual
Leisure Activities: Dress according to your activity.
Resort Casual: Dress shorts, collards shirt, sandals or closed footwear for men, and casual dresses, skirts, shorts or trousers for women. For breakfast and lunch men are required to wear a shirt with sleeves.
Smart Casual: Collared shirts with sleeves, trousers, and closed footwear. Dresses, skirts, or evening trousers for women. No flip-flops or shirts without sleeves.